Printerpix Reviews and Complaints

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Printerpix Reviews

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  • PrinterPix TERRIBLE Customer Service MASSIVE phone charges!!!



    Late last year, I ordered a photobook from Printerpix. I had used them before and was reasonably happy with the results for the price I paid because they were a low price on GroupOn. Anyway, I wanted this particular book delivered to a friend as it was a Christmas present. Due to a postcode error, the book was eventually sent back to the PrinterPix depot. Not sure if that was my error or theirs, but the main problem is what followed... When I realised there was a problem with the delivery, I went on to the PrinterPix website and used their "WEBCHAT" to explain that it needed... More...
    (Miscellaneous)
    Jeff1000's Picture   Jeff1000    0 Comments   Comments
  • Printerpix quality sucks



    WARNING!!! DON'T WASTE YOUR MONEY WITH THIS CRAPPY COMPANY Garbage quality and really bad customer service. I ordered a couple of metal pictures from a Living Social voucher. What I received were pictures that looked like the were covered by a cheap yellow shellac, the printing didn't go all the way to the edge and there were many pock marks. Customer service told me to take pictures and sent them in, I did. Never heard from them again. Living Social however gave me a full refund including shipping charge. .. More...
    (Miscellaneous)
  • Photo Book



    I purchased a Groupon for a photo book and needed it within 2 weeks....hoping it would make it for a going away gift. I was very worried after reading the many poor reviews. Although it took a month from the time I ordered the photo book, I was pleased with the photo book itself when I finally got it. I did email and did get a response that it would take up to 21 business days for delivery... More...
    (Miscellaneous)
  • No response to this message for 2 weeks



    Received a black mug in a box with no indication who it was from, nor instructions that said to run hot liquid into the cup and pictures would magically appear. Only clue was your website in tiny print on the shipping label outside the box. Went to your website and when I saw pictures, I wondered why I had received a solid covered mug, and thought one of our children had made a big mistake sending us a plain mug, when he wanted to send us one with pictures of the grandchildren. So I asked our daughter-in-law who confirmed our son had sent us a mug from our four year old twin... More...
    (Miscellaneous)
  • Delivery much too late



    In November 2014, I bought a German Groupon deal offering a letter from Santa Claus. I placed the order on 15 November, and I was told that the letter would be shipped within the next 10 working days. As the letter hadn't arrived until 6 December, I decided to contact Printerpix in UK and Germany. I received a standardized email from UK and an automatically translated email in German which I could hardly understand. I waited another two weeks, but nothing happened. On 22 December I received an email telling me that the letter of Santa Claus had been sent to me. Finally, I received the... More...
    (Miscellaneous)
  • Bad and disappointing



    In November 2014, I bought a German Groupon deal offering a letter from Santa Claus. I placed the order on 15 November, and I was told that the letter would be shipped within the next 10 working days. As the letter hadn't arrived until 6 December, I decided to contact Printerpix in UK and Germany. I received a standardized email from UK and an automatically translated email in German which I could hardly understand. I waited another two weeks, but nothing happened. On 22 December I received an email telling me that the letter of Santa Claus had been sent to me. Finally, I received the... More...
    (Miscellaneous)
    Martina1965's Picture   Martina1965    0 Comments   Comments
  • Printerpix TERRIBLE service



    Buyer beware!! Probably the worst customer service I have ever experienced!! I had to make multiple phone calls questioning the status of my order. I even talked with a manager. I received absolutely NO following from anyone (even after multiple people told me they would follow up with an email). The information on the website is in accurate, and I was unable to use it to track my order (in fact the manager told me it was bad and not to use it). My average wait time to talk to someone when I called was over 18 minutes. I think the worst part was that no one even apologized, it was... More...
    (Holiday shopping reviews)
    tmmosher's Picture   tmmosher    0 Comments   Comments
  • Poor Customer Service Poor Company



    Looks as if I am not the only person here to experience the same crap from these people. My Canvas picture order has been in the 20% status for over 12 days. I called Customer support twice holding for 40 minutes the first time and then another 35 minutes the second time. Finally, I spoke to a very rude, Condescending girl that told me that my order was still in process.... I mentioned to her I could see that from their website as to why I was calling. When can I expect to receive my order I asked. She said she couldn't tell me when I would receive my order????? (say What?) She also... More...
    (Miscellaneous)
    Skullyp's Picture   Skullyp    0 Comments   Comments
  • WASTE OF TIME AND MONEY - Terrible customer service



    Ordered a simple photo canvas over a month ago which said 10 days delivery....been waiting over a month. Called customer service around 30 times - they lie and say it will be with me the next day - then when I call next day say it hasn't been printed yet. They ask you to email then don't reply to any emails and delete facebook posts of any negative feedback. Can't believe a company can do this! I have been forced to report them to Citizens Advice and they are now looking into the company and its lack of customer service! I urge others who have problems to do the same. More...
    (Miscellaneous)
  • Customer service? What service?



    Ordered a Printerpix photo calendar. It takes quite a long time to make it. They then took quite a while to deliver it but I must say I was really pleased with the quality of most of it - just some of the smaller photos were semi-obscured. I have written 4 e-mails to them about this issue and have not had any response. (It's now several weeks). I consider this to be really discourteous. For this reason I will not use them again and I strongly suggest that you don't either. More...
    (Miscellaneous)
    MountainAga's Picture   MountainAga    0 Comments   Comments
  • good product



    recently purchased coupon from groupon for discounted photobook. After submitting my order read some very bad reviews about thus company and the quality of their goods and their service , But i must say book arrived in a week and am very pleased with the result . Book was just as i sat it out , payed fro slighly improved paper which came out as good quality . Am very pleased with my purchase at a bargain price More...
    (Miscellaneous)
    janetwilson's Picture   janetwilson    0 Comments   Comments
  • printer pix are awful



    My picture is now over one month late and printerpix rarely contact me or return my contact. In summary ... 1 - printerpix didn't pass my address on to the delivery company 2 - once they did the delivery company said that they couldn't find my address (odd as it's a very obvious location) 3 - so the delivery company sent the image back to printerpix, which I only found out once I'd called the company because I realised my picture was now very late and having tracked the process through the above two issues I thought perhaps something else had gone wrong - neither... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    smelg's Picture   smelg    0 Comments   Comments
  • Printerpix has horrible service and fair product



    I ordered a canvas as a gift. I was not positive it would get there on time, so I called. After waiting quite some time a man answered and said my canvas would be shipped either later that day or the following morning. I tried to call many other times, as it did not ship. The message says "Wait time is 0 minutes". I tried that several times. I waited b from 20-47 minutes on each of the 4 times I tried, but no one ever answered except the first man who gave poor information. I sent many emails. Each one sent a response saying "we will contact you either by phone or email... More...
    (Miscellaneous)
    Juliega's Picture   Juliega    0 Comments   Comments
  • Groupon canvas offer



    Last November, I purchased a groupon voucher for a canvas 20 by 30 canvas to be printed by printerpix. I bought it on a whim and only after hat di i think about reading online reviews. I was horrified to review numerous scathing reviews of the printerpix. I had originally intended to give the canvas as a gift but changed my mind once I read the reviews. Two weeks ago I went to the website and uploaded my photo. I redeemed my voucher. I was surprised when three days later I received an email to say my product had been dispatched. My canvas was couriered and I recieved it after a week or... More...
    (Miscellaneous)
    carmy's Picture   carmy    0 Comments   Comments

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