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Printerpix Complaint - Bad and disappointing
Printerpix Complaint

Printerpix Complaint


Bad and disappointing

In November 2014, I bought a German Groupon deal offering a letter from Santa Claus. I placed the order on 15 November, and I was told that the letter would be shipped within the next 10 working days. As the letter hadn't arrived until 6 December, I decided to contact Printerpix in UK and Germany. I received a standardized email from UK and an automatically translated email in German which I could hardly understand. I waited another two weeks, but nothing happened. On 22 December I received an email telling me that the letter of Santa Claus had been sent to me. Finally, I received the letter on 27 December, and it was in a truly bad shape: e.g. spelling mistakes and the signature of Santa Claus was printed in the letter frame so that it could not be read. As the letter arrived after Christmas, I did not give it to my son but threw it in the garbage.
I cannot recommend Printerpix and I would suggest to them not to offer a Groupon deal if they are not able to keep up with the upcoming demand.

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